Privacy Policy

1. Information We Collect

0h365 collects various types of information to provide, maintain, and improve our gaming services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account with 0h365, we collect personal information that you provide directly to us, including but not limited to:

• Account Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address, and username/password.
• Identity Verification Documents: Government-issued photo ID (passport, driver's license, or Philippine national ID), proof of address (utility bill or bank statement), and proof of payment method ownership as required for KYC (Know Your Customer) compliance.
• Financial Information: Payment method details including GCash or Maya account information, bank account details for withdrawals, and transaction history.
• Communications: Any information you provide when contacting our customer support team, including chat logs, emails, and support tickets.
• Voluntary Information: Optional profile information such as your preferred language, gaming preferences, and marketing communication preferences.

1.2 Information Collected Automatically

When you access and use the 0h365 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages viewed, games played, betting history, time spent on the platform, click patterns, and navigation paths.
• Log Data: IP address, access times, referring/exit pages, and server logs that help us diagnose technical issues.
• Location Data: General geographic location (city/region level) derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, and analyze platform usage patterns. See Section 8 for more details on cookies.

1.3 Information from Third Parties

0h365 may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation and fraud detection data from GCash, Maya, and banking partners.
• Identity Verification Services: Results from third-party KYC and age verification providers used to confirm your identity and legal age.
• Game Providers: Gaming activity and session data from third-party game developers whose games appear on our platform.
• Marketing Partners: If you arrive at 0h365 through an affiliate or marketing campaign, we may receive information about the source of your referral.

2. How We Use Your Information

0h365 uses the information we collect for the following purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your 0h365 account
• Processing deposits, withdrawals, and gaming transactions
• Verifying your identity and legal age to comply with gaming regulations
• Providing customer support and responding to your inquiries
• Enabling you to access games and participate in promotions
• Maintaining accurate account records and transaction history

2.2 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent activity, bonus abuse, and Terms of Service violations
• Identifying duplicate accounts and unauthorized access attempts
• Monitoring platform security and protecting against cyberattacks
• Complying with anti-money laundering (AML) regulations and financial crime prevention obligations

2.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve game selection and platform features
• Conducting statistical analysis to understand gaming trends and optimize performance
• Testing new features, functionality, and game offerings
• Personalizing your gaming experience based on your activity and preferences

2.4 Marketing and Communications

• Sending promotional offers, bonus opportunities, and platform updates via email, SMS, or in-platform notifications (with your consent where required)
• Providing personalized game recommendations and targeted marketing based on your interests
• Notifying you of important account updates, policy changes, and service announcements

2.5 Legal and Regulatory Compliance

• Complying with legal obligations, including regulatory reporting requirements and licensing conditions
• Responding to lawful requests from government authorities, courts, and law enforcement agencies
• Enforcing our Terms and Conditions and protecting our legal rights
• Conducting audits and maintaining records as required by gaming regulations

3. Legal Basis for Processing (GDPR and Philippine Data Privacy Act)

Where applicable data protection laws require a legal basis for processing personal data, 0h365 processes your information based on:

• Contract Performance: Processing necessary to fulfill our Terms and Conditions and provide gaming services to you.
• Legal Obligation: Processing required to comply with gaming regulations, KYC/AML requirements, tax reporting, and other legal obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, customer service improvement, and marketing (where not overridden by your privacy rights).
• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications.

4. How We Share Your Information

0h365 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the 0h365 platform, including:

• Payment Processors: GCash, Maya, and banking partners for processing deposits and withdrawals
• Game Providers: Third-party developers whose games appear on our platform (Pragmatic Play, Evolution Gaming, NetEnt, etc.)
• Identity Verification Services: KYC/AML compliance providers for age and identity verification
• Customer Support Platforms: Third-party tools used to manage live chat, email support, and helpdesk tickets
• Marketing and Analytics Tools: Services that help us analyze platform usage and deliver targeted marketing
• Cloud Hosting Providers: Infrastructure providers that host our platform and store data securely

All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms and Conditions and protect our legal rights
• Investigate suspected fraud, money laundering, or other illegal activity
• Protect the safety, rights, and property of 0h365, our players, or the public

4.3 Business Transfers

If 0h365 is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or platform announcement before your information becomes subject to a different privacy policy.

5. Data Retention

0h365 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Specific retention periods include:

• Active Accounts: Personal and account data is retained for the duration of your active account plus any period required by law.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with financial record-keeping requirements, tax obligations, and anti-money laundering regulations.
• Transaction Records: Financial transaction data, betting history, and KYC documents are retained for regulatory compliance purposes, typically for a minimum of five (5) to seven (7) years.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to ensure we don't contact you again.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data deletion procedures.

6. Your Data Protection Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information 0h365 holds about you. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly through your account settings. For changes that require document verification, please contact our support team.

6.3 Right to Deletion

You have the right to request that 0h365 delete your personal information where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that we may be required to retain certain information for legal and regulatory compliance purposes even after receiving a deletion request.

6.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information — for example, while we verify the accuracy of information you have contested, or where you have objected to processing and we are considering whether our legitimate interests override your objection.

6.5 Right to Data Portability

Where processing is based on your consent or on contract performance, you have the right to receive the personal information you have provided to 0h365 in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

6.6 Right to Object to Marketing

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by using the unsubscribe link in our emails, adjusting your notification preferences in your account settings, or contacting our support team directly.

6.7 Exercising Your Rights

To exercise any of the rights described above, please contact our data protection team at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request to ensure the security of your personal information.

7. International Data Transfers

0h365 operates primarily in the Philippines and processes most player data within the region. However, some of our service providers may be located in other countries. Where we transfer personal data internationally, we implement appropriate safeguards including contractual protections and data transfer agreements to ensure your information receives an equivalent level of protection regardless of where it is processed.

By using the 0h365 platform, you acknowledge that your personal information may be transferred to and processed in countries outside the Philippines, and you consent to such transfers in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

0h365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the platform to function, including session management, login authentication, and security features.	Session / 1 year
Performance Cookies	Collect anonymized data about how players use the platform to help us improve performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences such as language settings, game favorites, and display options.	Up to 1 year
Marketing Cookies	Used to deliver relevant promotions and track the effectiveness of our marketing campaigns.	Up to 90 days

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling essential cookies may affect the functionality of the 0h365 platform and prevent you from accessing certain features. For detailed guidance on managing cookies, refer to your browser's help documentation.

9. Children's Privacy

The 0h365 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or store personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under the minimum age, we will take immediate steps to delete that information and close the associated account.

If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Data Security Measures

0h365 implements comprehensive technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption.
• Access Controls: Strict access controls and authentication requirements ensure that only authorized personnel can access player data, on a need-to-know basis.
• Secure Infrastructure: Our platform is hosted on secure, industry-certified cloud infrastructure with regular security audits and penetration testing.
• Firewall Protection: Multi-layer firewall systems and intrusion detection tools protect our network from malicious activity.
• Employee Training: All staff who handle personal data receive regular data protection training and are bound by confidentiality obligations.
• Incident Response: We maintain a data breach response plan and will notify affected players and relevant authorities in the event of a significant data breach, in accordance with applicable law.

While we take all reasonable steps to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your 0h365 account and to contact us immediately if you suspect any unauthorized access.

11. Third-Party Links and Services

The 0h365 platform may contain references to third-party game providers and payment services. Please note that this Privacy Policy applies only to information collected directly by 0h365. Third-party services operate under their own privacy policies, and we encourage you to review those policies before submitting personal information to any third party.

0h365 is not responsible for the privacy practices or content of third-party services integrated into or linked from our platform.

12. Changes to This Privacy Policy

0h365 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the 0h365 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you must discontinue your use of the platform and may request account closure.

13. Contact Our Data Protection Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how 0h365 handles your personal information, please do not hesitate to reach out. Our data protection team is available around the clock to assist Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the country.

Contact us at: [email protected]

By continuing to use 0h365, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.